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Outstation FAQ

1. When will the goods be shipped after the order is successfully placed? When will I receive the goods? 

We will ship the parcel from Monday ~ Wednesday, and you will receive your goods within 24 ~ 48 hours after the parcel has been shipped. 

 

2. Can the delivery time be specified? 

Since we are using another transportation company, we cannot specify the delivery time.

 

3. How to check logistics information after delivery?

After delivery, you can check the logistics information on the ‘To Receive’ page. 

 

4. Is it possible to change the delivery address after delivery?

It is not supported to change the delivery address after delivery. 

 

5. What should I do if the product packaging is damaged when signing for the shipment? 

If the package is damaged, please reject it directly, explain the situation to the driver, and contact us for assistance immediately .

 

6. I have other questions 

Sorry, we cannot answer all your questions in this FAQ. Please send your questions to WhatsApp +607-288 7118