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FAQ - Offline Membership 

1. What is new about vburg Offline Membership program?


The new Offline Membership consists of 3 types of membership - Gold VVIP, Platinum VVIP and Diamond VVIP, which you may subscribe to.


2. What benefits are included in vburg Offline Membership program?


Depending on the type of memberships, you will be entitled for a series of premium and exclusive benefits. Your benefits may include discounts and members only - special price promotions that will be organised from time to time. For more information about each types of membership, you may refer to the details here . Should you have any questions, do feel free to contact us.


3. How much does it cost to join vburg Offline Membership program?


The cost depends on the type of membership. For Gold VVIP, it is free to join while if you which to upgrade to Platinum or Diamond VVIP membership, subscription fee is needed.  Please refer to the table attached or reach out to us for more information.


4. Will my Offline Membership have expiry date?


For Gold and Platinum VVIP, it would not have any expiry date (lifetime validity) while for Diamond VVIP, it is valid


5. What is so special about vburg Diamond VVIP member?


Our Diamond VVP guest will get to enjoy all year 5% discount on every bill (cannot use with promotion item) and whole year 15% discount on whole cake, meaning you may enjoy our special deals for 365 days! A yearly subscription fee applies for you to become one of our Diamond VVIP guest. However, if you do not wish to remain as our Diamond VVIP member after the expiry date of the subscription (we are sad to see you go), you will still be our Platinum VVIP. Of course, the easier way to prevent this from happening is to continue with the yearly subscription to enjoy all of your Diamond VVIP benefits.


6. How does the Offline Membership works?


You may top-up a specific amount of store credit to start enjoying your membership privilege. You may enjoy members’ only deals at promotional prices when spending with your top-up credits. To further enhance your experience with us, you will earn points when spending at our retail outlets where you may then use the points to enjoy various members’ deals.


7. Is the store credits same as the points earned?


No, the store credits is not same as the points earned.


8. How do the store credits and points work differently?


Since the store credit and points are calculated differently, when you top-up for your store credits you won’t be earning points. You will be earning points when you have a transaction with us using the store credits you have topped-up.


With top-up of RM 50 = RM 50 store credit

RM 1 spent from the store credit = 10 points (leveling experience)


9. How do I become one of vburg Offline member?


Everyone is welcome to join our Offline Membership program at any time of the year, just visit our retail stores today to sign up for your membership. We look forward to serving you soon.


10. What if I am already one of vburg current Offline member?


No worries, if you have already joined our previous Offline Membership, you will belong to our Platinum VVIP member.


11. What will happen to my store credit accumulated previously?


Once again, no worries, you will still be able to use your available store credit at our bakery.