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FAQ - Diamond VVIP Member

1. If I am a Diamond VVIP member, is it possible if my family intends to enjoy the Diamond VVIP membership benefits?

The Diamond VVIP membership card is designed for you and your family to enjoy the benefits offered.  Thus, by presenting the membership card, your family may enjoy all the listed promotions.

2. How do I become a Diamond VVIP member?
Visit one of our retail stores to sign up today. A yearly subscription fee applies for you to become our Diamond VVIP member.

3. What is the validity of the Diamond VVIP membership?
The validity period will be indicated on the membership card where it will be valid for one full year from the date of subscription.

4. When will I receive my Diamond VVIP membership card?
A membership card will be issued to you within 2 weeks, and we will inform you once the card is ready for collection. Meantime, you may use your identity card number for membership validation.

5. Do I have to present my Diamond VVIP card when making purchases?
Yes, please do present your valid Diamond VVIP membership card for validation purposes.

6. How about ‘30 days money guaranteed back’?
If you no longer wish to be a Diamond VVIP member, upon returning of the card, RM 99 will be refunded to you with no question within 30 days from the date of subscription. Of course, we’re sad to see you go and we’ll surely miss you. 

7. Is it possible for me to renew my Diamond VVIP membership before the expiry date indicated?
Yes, you can renew your membership earlier. The validity of the card will be extended from the existing card. For example: If your current expiry date is on 01/08/2020, and you wish to renew it before the expiry date, the expiry date of your renewed member card will be valid till 01/08/2021.

8. I lost my Diamond VVIP membership card, can a replacement card be issued?
No worries, a replacement card will be issued with a RM 20 replacement fee.